22% of Brits unable to get online – pre-lockdown survey

The internet is essential for staying connected, working remotely, and getting vital information


22% of Brits unable to get online – pre-lockdown survey. Source:

Lloyds Bank conducted research revealing that 9 million Brits were unable to use the internet by themselves before the lockdown. The reason for that was the lack of the basic skills required to communicate, shop, or bank online.

The survey showed that with 11% unable to turn on a device, whereas 12% of them couldn’t connect a device to WIFI by themselves.

Along with that, 25% of the respondents were unable to use video calling apps, like FaceTime and Skype.

The impact of lockdown has brought into sharp focus just how important digital skills are when all of a sudden it may be the only way for some people to stay connected to loved ones, buy food, or get hold of other essential items such as medicine
Stephen Noakes, Managing Director, Retail Transformation, Lloyds Bank

Nevertheless, even before the lockdown, people with high digital engagement admitted the benefits of these skills. For instance, 87% revealed it helps them stay connected to close ones.

Besides, 61% said it improved their ability to get a job, while 44% responded it improved their physical and mental health.

The study found that 35% of Brits have taken action to boost their digital skills, with nearly a third reporting they have up-skilled for work reasons. Among those who have improved their skills, 57% are self-taught, with 25% calling upon family members for support and 21% relying on friends.

We’ve reported that 36% of Brits are going to spend money on a haircut within the first month of lockdown restrictions being lifted.