FIS surveyed over 1,000 American consumers
According to a survey conducted by FIS, the pandemic is changing the way Americans bank, pay, and shop.
The data found that coronacrisis has accelerated the digital transformation of banking and commerce. This way, over 45% of the respondents stated they’ve changed how they interact with their bank since the outbreak.
Meanwhile, 46% of Baby Boomers, 39% of Gen Xers, and 35% of Millennials are using new channels such as online and mobile to do their banking.
The survey also found that 40% of Americans are going to shop online more in the future than in-store.
Besides, 38% said they will rely on food delivery services and take-out more often than they did before the pandemic.
We’ve reported that over a quarter of UK shoppers are going to spend more online after the COVID-19 restrictions are lifted. That’s why retailers with a limited or no online proposition must consider the investment to remain competitive.