Ticketing revenue will struggle to match previous levels
According to Juniper Research, the digital ticket transaction values are expected to decline by nearly $400 billion in 2020.
The report states that air ticketing is already highly digital, with features such as online check-in well-established.
This way, digital transformation cannot offer the same benefits here as in other segments. As a result, the research forecasts that digital air ticketing transaction values won’t reach pre-COVID levels before 2024.
Nevertheless, the research suggests that digital ticket transaction volumes will exceed pre-COVID levels by 2022. That’s up from 12.7 billion in 2020 to 32 billion in 2022.
It also anticipates that continued easing of global travel restrictions will drive grown demand for mobile ticketing in the rail, metro, and bus sectors, as commuters return to work.
As to the total contactless ticketing transaction volumes, they will grow from 1.7 billion in 2020 to 13 billion by 2022.
We’ve reported that Singapore Changi Airport has been announced as the World’s Best Airport by customers at the 2020 World Airport Awards. The airport won the award for the World’s Best Airport Leisure Amenities as well.