Mobile ticketing is expected to recover to pre-pandemic 2019 levels by 2022
According to Juniper Research, mobile ticketing transaction volume will increase from 6.8 billion in 2020 to 16.9 billion in 2022.
That would mean a 220% growth over the forecast period, driven by increasing deployments of contactless and in-app ticketing solutions.
However, mobile ticketing purchase values for entertainment and sporting events won’t exceed 2019 levels until 2023. While consumers are concerned about the safety and economic challenges, recovery is only possible in the longer term.
At the same time, transaction values for contactless ticketing are expected to exceed pre-COVID figures by 2021. Juniper Research forecasts its values growing to $25 billion in 2023 from a 2020 figure of $6 billion.
We’ve reported that the digital ticket transaction values are expected to decline by nearly $400 billion in 2020.