The study gathered insights from 1,037 Americans ages 18 to 74
Fiserv has found that 33% of consumers surveyed have increased their use of digital and contactless payments. Meanwhile, 69% plan to use more contactless payments in the future.
These contactless payment capabilities include the use of mobile wallets, in-app purchases, QR сodes, “buy online, pickup in-store”, curbside transactions, etc.
While credit/debit cards (52%) and cash (43%) remain preferred payment types, 33% of consumers use mobile apps for payment. Only15% use QR codes.
In fact, 43% of consumers recently used BOPIS while 50% have taken advantage of curbside pickup
The biggest adopters of mobile app payments are Gen-Z accounting for 41%.