Brits revealed their thoughts regarding online shopping and delivery amid coronacrisis
According to Ecommerce News, 2/3 of British shoppers say they prefer home delivery. But if this delivery method isn’t offered by the online store, for 73% of customers the most trusted alternative is picking up the order at the post office. Picking up at a local Royal Mail Customer Service Point was preferred by 67% of online shoppers in the UK.
The study also asked respondents about their thoughts regarding the environment. Currently, 62% of younger shoppers say it’s important that retailers offer environmentally-friendly delivery.
The data found that nowadays, the average shopper in the UK spends £83 per month online. In comparison with 2019, this was £75 pounds. That means that the pandemic has for sure contributed to this 11% year-on-year increase.
Besides, 25% of shoppers purchase products online after seeing posts or comments by others. This behavior can be seen specifically among 47% of younger shoppers between 18 and 34 years old and 30% of women
Despite COVID-19 has led to more online shopping, 90% of online shoppers continue to purchase in-store, the data says.
We’ve reported that DHL Express has launched London’s first riverboat parcel delivery service. The company aims to ease congestion thus providing an efficient way of transporting deliveries across the capital.