JD launched services for customers who buy large home furniture
JD launched services for customers who buy large home furniture such as beds, sofas, cabinets, doors, etc., to make their shopping experience easier. The services include 11 items such as AR shopping, free measuring and installment, home delivery, and a 30-day return policy.
The JD Furniture Service Platform was also launched to gather all of the information from merchants, logistics companies and installment companies in one place. With the platform, customers are able to see the whole logistics process. Now the platform has over 30,000 merchants, over 300 third-party carriers, 170 logistics companies and 40 installment companies. Customers can also rate the service providers on the platform, and merchants can choose service providers with higher ratings to work with to improve customer satisfaction.
The JD home furnishing team also works with JD Logistics to explore a one-stop service for customers. JD Logistics will support the entire logistics process, and products only need to go from the factory to the warehouse, delivery station, and then the customer, so they are less likely to be damaged.