Dutch customers are often able to use a return label that’s provided to them by the online retailer, compared to European
According to Ecommerce News, the Netherlands demonstrates a return rate of 13%, which is more than in Germany, Poland, and Switzerland with an average rate of 10%.
In 2019, 51% of all Dutch returns were fashion items, now that has decreased to still 44%. This way, fashion provides the highest number of returns in the Netherlands. Although fashion returns have decreased in the Netherlands, consumer electronics saw an increase of 5% points to 9% of all returns last year.
The simple return process might be the reason why so many Dutch consumers tend to return their online orders. The study reveals that 62% of Dutch say returning online purchases is easy, whereas the average in Europe is at 52%.