E-commerce accounts for 48% of PostNL’s revenue
E-commerce is becoming more and more important for Dutch postal company PostNL. Last year, 48% of the company’s total turnover came from revenue derived from e-commerce logistics, Ecommerce News reports.
In 2017, this share was 34% and last year it increased to 42%. In its annual report, PostNL says it expects to achieve their target of 50% by 2020, ahead of schedule.
Last year, PostNL Group’s revenue increased by 1.7% to 2.77 billion euros. Parcels revenue (excluding Spring) increased by 19.8% to 1.33 billion euros, while volumes in this business grew significantly, by 21.5%. In total, the Dutch postal company delivered 252 million parcels in 2018.
Although Parcels saw impressive growth in volume and revenue, there was also a decline in customer satisfaction, overall reputation scores and employee engagement in 2018.
At the same time PostNL released its annual report, the postal company also announced it’s to acquire competing postal company Sandd. The Netherlands Authority for Consumers & Markets still need to approve the acquisition, but if it does, PostNL will take over a company with 19,00 employees (of which 16,000 mail deliverers), and a revenue mail volume of 201 million euros.