The pandemic significantly increased the demand for voice assistants
eBay has teamed up with Google Assistant to bring the voice control feature to eBay’s Android App.
The data found that 51% of Americans use voice assistants on their smartphones, compared to 61% that use voice assistants overall. That’s representing an 85% market usage.
This is well more than those who use smart speakers, TVs, or cars, which represent the other 15%.
Meanwhile, 52% of customers are asking their voice assistants one or more queries per day, up from 46% pre-COVID.
Nowadays, 63% of the US population say they use voice-activated assistants of any kind.
eBay collaborated with Google using its deep linking architecture on four main use-cases:
- “Hey Google, search for a light blue Sneaker on eBay” will open the app, and search for the query voiced;
- “Hey Google, find an Omnath, Locus of Creation magic card on eBay” will open the app, and locate the specific item the customer is seeking;
- “Hey Google, show me my eBay Watch List” will open the app and drop the customer in their watchlist; and
- “Hey Google, let me see my eBay purchases” will open the app and drop the customer in their purchase history page.
We’ve reported that Visa announced a partnership with Clinc, the US AI company, to provide voice capabilities to Visa customers. Besides Visa, AI company collaborates with such leading firms as Barclays, USAA, Isbank, and OCBC bank.