eBay launches voice control capabilities on the app

The pandemic significantly increased the demand for voice assistants

voice assistant

eBay launches voice control capabilities on the app. Source: flickr.com

eBay has teamed up with Google Assistant to bring the voice control feature to eBay’s Android App.

The data found that 51% of Americans use voice assistants on their smartphones, compared to 61% that use voice assistants overall. That’s representing an 85% market usage.

This is well more than those who use smart speakers, TVs, or cars, which represent the other 15%.

Meanwhile, 52% of customers are asking their voice assistants one or more queries per day, up from 46% pre-COVID.

Nowadays, 63% of the US population say they use voice-activated assistants of any kind.

eBay collaborated with Google using its deep linking architecture on four main use-cases:

  • “Hey Google, search for a light blue Sneaker on eBay” will open the app, and search for the query voiced;
  • “Hey Google, find an Omnath, Locus of Creation magic card on eBay” will open the app, and locate the specific item the customer is seeking;
  • “Hey Google, show me my eBay Watch List” will open the app and drop the customer in their watchlist; and
  • “Hey Google, let me see my eBay purchases” will open the app and drop the customer in their purchase history page.

We’ve reported that Visa announced a partnership with Clinc, the US AI company, to provide voice capabilities to Visa customers. Besides Visa, AI company collaborates with such leading firms as Barclays, USAA, Isbank, and OCBC bank.

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