Mobile self-scan is on the rise
The number of stores that enable customers to self-scan their purchases on their own mobile devices or merchant devices reached a total of 46,000 in 2021, but it’s going to rise threefold globally by 2027, according to Retail Banking Research (RBR).
In 2021, 10,000 additional stores offered mobile self-scanning solutions. For instance, convenience chain 7-Eleven rolled out smartphone self-scanning to almost 3,000 US stores, whereas Spanish fuel retailer Repsol introduced self-scanning at 600 outlets.
Therefore, the report predicts the technology will be increasingly deployed in various sectors, including fuel, DIY, homeware and apparel retail. Mobile self-scanning is already common for many grocery stores across the globe.
Although many retailers develop their own software for mobile self-scanning, a large number works with third party specialists. The market for self-scanning via retailer-provided devices continues to grow, with US-based Zebra accounting for more than 80% of hardware installations.
Besides, greater adoption of smartphone self-scanning applications, particularly in the Americas and Asia, will give the market a huge boost in the near future.