The study involved 6,000 respondents across Singapore, India, UK, Germany, France, and the United States
According to Amadeus, 84% of the respondents stated that technology would increase their confidence to travel. They said the technology would need to address concerns around physical touchpoints, social distancing, and mixing with crowds.
Besides, 40% of Indians revealed that access to technology that reduces queues, human contact, and touchpoints was a major factor in getting people to travel again. Meanwhile, 73% of Baby Boomers and 28% of Gen Z stressed this as a major concern.
In fact, 40% needed an effective test and contact tracing program. At the same time, 39% were interested in hygiene measures in accommodation centers. At the same time, 38% stated their concerns about the number of passengers on flights.
The most appealing technology includes mobile applications that provide alerts. That’s to increase travelers’ confidence.
The research name contactless experiences as a major concern in 52% of Singapore travelers. Meanwhile, 26% of US and 25% of UK travelers would like technology that would remove the need for physical documents.
We’ve reported that the digital ticket transaction values are expected to decline by nearly $400 billion in 2020.