Emirates’ kiosks made their debut in September last year
Emirates’ self-check-in and bag drop kiosks at Dubai International (DXB) have now gone touchless further enhancing the smart contactless journey for passengers traveling from Dubai.
The 32 self-service bag drop machines and 16 check-in kiosks can be controlled completely by personal mobile devices without touching the screens.
The kiosks allow customers to check-in, receive their boarding pass, choose seats on board, and drop off their bags.
New services have also been added to allow passengers to make payments for ancillary purchases, such as additional baggage allowance, directly at the kiosks.
The self-check-in kiosks, placed at the Economy check-in area in Terminal 3, complement the desks manned by Emirates check-in agents to reduce waiting time for customers during peak periods and improve the experience in Dubai.
The service is now available to customers traveling to all destinations except the US, Canada, China, India, and Hong Kong due to additional requirements from these destinations. More kiosks are planned for the First and Business Class check-in area.
Along with that, travelers can choose to use its integrated biometric path to breeze through DXB. Utilizing the latest facial biometric technology, Emirates passengers check-in for their flight, complete immigration formalities, enter the Emirates Lounge and board their flights, simply by strolling through the airport.
The smart contactless experience continues onboard with digital menus available on the Emirates app allowing customers to browse the menus on their personal devices both online and offline; as well as on Emirates’ Wi-Fi portal without needing to purchase a Wi-Fi package.
The Emirates app can also be used to create a preferred playlist from over 4,500 channels on inflight entertainment (IFE) on ice and sync it to their personal screens on board. In the coming months, passengers will also be able to control their viewing experience on the IFE screens, with their personal devices.
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