The company has surveyed more than 4000 consumers
According to Signicat, 41% of European consumers have been unable to access financial services due to lockdown restrictions and lack of access to digital options.
Bank branches’ closures and movement limitations forced many consumers to shift to online and mobile channels, but a large number have found this impossible.
Besides, 2/3 of respondents believe COVID-19 is a catalyst for 100% digital onboarding.
70% of people surveyed had an account with a digital-first financial service provider such as a challenger bank. At the same time, 69% of those considered it to be better than more traditional services.
We’ve reported that 38% of Brits abandon a purchase at least once a week, whereas 21% claim to do so more regularly.