How technology is disrupting the restaurant industry 

Mian Azhar



Technology has undeniably revolutionized almost all industries and empowered every business. The restaurant sector is one of the industries that are benefitting from these modern solutions. Restaurant entrepreneurs are embracing technological innovations to grow their business and gain a competitive edge in the market. From online food ordering, contactless delivery services, and cashless payment options, here are some ways the restaurant industry is committed to enhancing the overall customer dining experience.


How technology is disrupting the restaurant industry. Source:

Seamless food ordering

With the rise of digitization, everyone is turning to technology to make their lives easier and more convenient. Consumers’ food lifestyles and preferences are rapidly changing, and they are constantly looking for options that can satisfy their needs. Nowadays, modern food consumers prefer ordering online rather than spending hours in line to get their daily fixes.

As per a recent report, the global food online delivery market is expected to grow to $126 billion this year and reach $192 billion by 2025. This growth can be attributed to the increase in the number of smartphone users worldwide as customers are now seeing the value of having their food delivered right at their doorsteps. Restaurant owners can either develop their own online food ordering system or utilize third-party platforms.

Greater consumer freedom

One technological innovation that is making a dramatic change in the restaurant industry is the use of self-service kiosks. With these kiosks, restaurants can cater to more customers, thereby increasing their revenue while making the dining experience more convenient to their customers. As per the National Retail Federation, 97% of consumers backed out of a purchase because it became inconvenient for them. It shows that convenience matters for modern consumers, and some are even willing to spend more on effective and time-saving options.

Technology also changed how the customers are paying for their food purchases. Consumers can now be flexible with their payments with the use of cashless or digital payment options. With these payment alternatives, restaurants provide their customers the ability to pay for their food without the hassle. They can either pay using their mobile wallets, electronic bank transfers, or even with cryptocurrency.

Enhanced customer engagement and customer retention

Social media became an effective marketing tool for restaurant owners. Almost everyone has a social media presence in this digital age, and restaurant companies are leveraging these different platforms to market their brands. With social media, restaurant owners can increase their customer engagement, increase customer retention, and expand their network. Social media also enables them to address customer issues quickly and drive more foot traffic to their restaurants.

Moreover, restaurant owners can use the analytics of these platforms to analyze the needs and preferences of their consumers. They can therefore identify the areas that they need to work on to provide a better customer dining experience.

Increased productivity

Another technological innovation that is gaining popularity is the use of virtual or cloud kitchens. Virtual kitchens are facilities focused on producing food for delivery services. These kitchens can help decrease labor costs and are a more cost-effective option, especially for food startups. Food entrepreneurs can utilize these cloud kitchens to reduce their operational expenses while serving quality food at an affordable price.

With technology, restaurant owners can better manage their sales and payment transactions using a customized point of sale system. For instance, pizza owners can utilize a specialized pos system for pizza shop that will allow them to manage their pizza restaurants effectively.

Technology certainly made an impact on the restaurant industry and transformed how entrepreneurs manage their businesses. To succeed in this dynamic industry, restaurant business owners must be able to quickly adapt to the changing environment and embrace these innovations that can enhance their operations.


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