Customers who are blind or have low vision will be offered banking support and assistance
Lloyds Bank, Halifax and Bank of Scotland customers will be able to connect securely with the bank through the Be My Eyes app to provide visual assistance for everyday tasks including explaining bank statements checking and confirming transactions and managing money.
Be My Eyes is a free mobile app for iOS and Android which has grown to become the largest online community for people who are blind or have low vision across 150 countries. It works by giving users free access to a network of sighted volunteers and company representatives who provide visual assistance for the task at hand.
Access to the help platform is available through a live video connection from the rear-facing camera on the customer’s smartphone using the Be My Eyes smartphone app on either iOS or Android.