Major fintech firms continue to accelerate their AI initiatives. Today, several AI-related deals were announced, involving Tabby, Revolut, Klarna, Singlife and Salesforce.
We prepared a brief overview of the main fintech firms spotted in significant AI-related activities this week.
Singlife Is the First Insurer in Singapore to Roll Out Salesforce’s Agentforce
Singlife, Singapore’s homegrown insurance and financial services provider, has partnered with Salesforce to launch an AI agent for its customer service team, becoming the first insurer in Singapore to implement Salesforce’s Agentforce. The AI assistant provides real-time, accurate responses to a wide range of product-related queries, helping executives deliver faster, more consistent support and improve overall customer experience.
Leveraging Salesforce’s Data Cloud, Singlife integrates its extensive knowledge base, from product manuals to FAQs, allowing staff to access relevant information almost instantly, reducing manual search time. Singlife also plans to extend Agentforce to its financial adviser network, equipping them with timely and reliable information to better serve clients.
Romil Sharma, Group Head of Technology and Operations at Singlife, noted that implementation of the new AI agent is only the first step towards strengthening the company’s AI infrastructure: “This AI agent also represents an early step in our broader strategy to harness AI across the company, from customer service to underwriting, claims and distribution. Ultimately, our aim is to institutionalise AI as a core enabler for business growth, operational excellence and customer-centricity.”
Revolut Acquires AI travel Agent Startup Swifty
Revolut, the UK-based fintech company serving over 65 million customers globally, has announced the acquisition of Swifty, a Berlin-based AI-powered travel agent startup. Swifty, which was incubated at Lufthansa Innovation Hub, specializes in personalized travel planning through its proprietary AI technology. The acquisition brings both Swifty’s AI capabilities and its co-founders, Stanislav Bondarenko and Tomasz Przedmojski, to Revolut. Their expertise will be integrated into the upgrade of Revolut’s Loyalty Programme, aiming to enhance personalized customer experiences and expand the company’s lifestyle offerings. This move aligns with Revolut’s strategy to strengthen its AI-driven services and diversify beyond traditional financial products.
Tabby Unveils AI Factory in Saudi Arabia to Power Next-Gen FinTech Services
Tabby, the GCC’s most valuable fintech unicorn with a $3.3 billion valuation, has announced the establishment of its own AI factory in Saudi Arabia, powered by NVIDIA HGX systems. This strategic move aims to enhance local data sovereignty, reduce latency, and comply with regional data residency regulations.
By hosting AI infrastructure within the Kingdom, Tabby plans to accelerate the development of AI applications across various domains, including customer support, fraud detection, risk scoring, and personalized shopping experiences. The deployment of NVIDIA’s HGX platform, known for its high throughput and GPU clusters, will enable Tabby to deliver faster, safer, and more personalized financial services at scale.
With over 20 million registered users and more than 40,000 retail partners across the GCC, this investment underscores Tabby’s commitment to innovation and positions it for future growth, potentially paving the way for an IPO on the Saudi stock exchange, Tadawul.
Klarna Integrates with Google’s Agent Payments Protocol to Enable AI-Powered Purchases
Klarna, a leading global buy-now-pay-later (BNPL) provider, has announced its integration with Google’s Agent Payments Protocol (AP2), an open standard designed for AI-driven transactions.
This integration allows digital assistants to initiate Klarna-powered purchases on behalf of users, offering instant underwriting and flexible pay-later options. By leveraging AI, Klarna aims to streamline the shopping experience, reduce friction at checkout, and expand access to its financial services in real time.
The move highlights the growing role of AI in reshaping fintech, enabling smarter, faster, and more personalized payment solutions. Across continents, from Europe to the US, Klarna’s adoption of AP2 signals a broader industry shift toward AI-led financial interactions, illustrating how digital assistants are poised to become central to everyday commerce.
