Customers can now return items they bought online with QR code

Customers no longer need to use or print labels

InPost QR

Customers can now return items they bought online with QR code. Source: pexels.com

According to Ecommerce News, InPost has launched a returns solution that simplifies the process of returning items bought online by using a QR code on their smartphone.

The new returns solution wants to make e-commerce returns easier and faster. According to the company, this option was launched in response to calls from customers for retailers to make returns easier and to better fit around their lifestyles.

The report states that in the UK, online fashion retailer Missguided is the first company to offer this new service to its customers.

This is the first returns service where there is no need to print a label at home or at the drop-off point. All shoppers have to do is scan their QR code at the locker and put the parcel inside
InPost

By removing labels from the returns process, returning an unwanted item should not only be easier, but it also saves paper and prevents wastage of unused printed labels. Many online fashion retailers put an already printed returns label in the bag or box, to make it easier for consumers to return their order.

The recent boost of e-commerce in Europe has also led to more returns, and this is still a difficult part of the online shopping journey. According to InPost, 83% of online shoppers think retailers should do more to make the returns process as easy and fuss-free as possible.

We’ve reported that Brits’ unreturned online purchases amounted to over €2.5 billion.

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