Finance & Economics

Two-thirds of businesses feel ‘let down’ by their banking provider amid coronacrisis

Survey results from telephone interviews with 250 SMEs across the UK, France, and Germany

banking provider

Two-thirds of businesses feel ‘let down’ by their banking provider amid coronacrisis. Source:

66% of small and medium-sized enterprises have said they felt let down by their banking provider during the pandemic, according to a survey.

The data, collated by researchers from the Parliament Street Think Tank, indicates that the disconnect between businesses across Europe and financial services organisations has widened since the beginning of the pandemic.

Industry sectors involved in the research included manufacturing, food and beverage, retail, and professional services.

In fact, 55% of SMEs said they are actively considering seeking a new provider as a result of poor services during the pandemic. Additionally, 76% described their banks’ payments processes as ‘expensive and inefficient’.

At the same time, 56% of all respondents stated that they think their bank does not prioritise their needs. The research also revealed that 34% are seeking a specialist financial provider to give them access to tier one banking services and offer more financial options.

As the Bitcoin trend continues to build traction, 51% would consider investment in cryptocurrency this year, proving that SMEs are starting to consider alternative investment models. Whilst over half said that they need access to credit or loans in order to grow this year.

Meanwhile, 67% say their bank offers a limited suite of financial services and 42% say they struggle to access professional consultancy about their business needs.

SMEs are the lifeblood of the global economy, and its shocking that so many feel disappointed in the support offered to them by banks over the last year. As businesses begin to rebuild and reboot with even more digital approach and international interaction, getting access to capital and cross-border payments services is critical for expansion and job creation. Key to this effort is not only giving them access to agile financial services such as e-wallets, apps supported payments and other cutting-edge technologies, but also by connecting them with well-established world-leading banking and financial services which otherwise wouldn’t be available to them, enabling smooth and effective payments processes
Justinas Basalykas, CEO of banking services provider SH Payments 

We’ve reported that a refresh to British Airways AmEx Accelerating Business Card announced.


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