Digital transformation helps companies to handle pandemic globally

The increasing number of companies consider digitalization as a choice better now than late or never

digital transformation

Digital transformation helps companies to handle pandemic globally. Source: shutterstock.com

GlobalData revealed that digital transformation has become essential to businesses for operational resilience amid the COVID-19 pandemic.

The report found that US Cox Communications teamed up with Help Lightning to launch its ‘On-site with Virtual Assist’ service.

It enables Cox technicians to receive and resolve service requests remotely, eliminating the need for visiting a customer’s home. The service virtually brings an expert on-site to help customers throughout the repair.

At the same time, BMW India has launched an online shopping solution ‘Contactless Experience’, thus providing customers with all the benefits of a brick and mortar dealership.

This way, consumers can view a large variety of models and customize the vehicle based on their needs. Besides, they can make payments online and get the vehicle delivered at their doorstep.

According to information, China Merchants Bank has launched an enhanced version of its mobile app.

Its traditional financial services include fund transfers, lending, credit card repayment, and wealth management whereas the value-added services offer online food ordering, ridesharing, and enrolling in an online class.

The massive scale of COVID-19 outbreak and lockdown in some form across many countries significantly impacted businesses regardless of their size. Diminished demand from confused customers has worsened the global supply chain shock. At this point, where it is critical for enterprises to rapidly respond and remain sustainable, digital transformation has emerged to be the silver lining
Kiran Raj, Principal Disruptive Tech Analyst at GlobalData

We’ve reported that JD starts collaborating with its on-demand delivery platform Dada Group to provide JD’s customers with a one-hour delivery service. Their cooperation is the expansion of JD’s Omnichannel Fulfillment program, launched in 2019.

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