Bank of America announced record usage of its AI-driven CashPro Chat and CashPro Search features, as corporate clients increasingly prioritize real-time insights and operational efficiency in treasury management.
Client use of Bank of America‘s CashPro Chat, an AI-assisted support and service tool, has risen 21% year-over-year, with nearly 70% of corporate users now leveraging it for account inquiries, transaction tracking, and service resolution.
Meanwhile, CashPro Search, introduced in early 2023 to simplify transaction lookup across multiple payment types, has recorded over 18 million searches to date, including 2.4 million searches in Q3 2025, marking a quarterly record.
CashPro is the bank’s global digital platform for businesses to manage payments, deposits, loans, and trade finance. It serves thousands of corporate clients worldwide, helping them streamline treasury operations and gain visibility across complex financial transactions.
According to Abbey Novack, CashPro Service Product Executive in Global Payments Solutions at Bank of America, the growing availability of AI tools has raised public expectations for instant access to information. She noted that clients increasingly expect real-time responses rather than relying on traditional channels such as email or phone calls, and said that the bank’s AI-powered CashPro tools are designed to meet that demand by providing faster, more efficient decision-making support.
CashPro Chat provides 24/7 automated assistance and intelligent routing to live service experts, typically responding in under 30 seconds. It addresses common treasury management queries such as payment processing, transaction status, authentication, and system access, with a Q3 2025 containment rate of 43%.
CashPro Search offers real-time visibility across multiple payment types, including wires, ACH, RTP, FX, and loan transactions, enabling clients to confirm payment status and track resolutions without relying on phone or email follow-ups. Early adopters have reported a 20% decrease in manual inquiries.
Bank of America also plans to expand CashPro’s functionality in the coming months to include credit inquiry support and automated workflows for routine treasury tasks. These updates aim to further simplify daily operations and strengthen the bank’s suite of intelligent, scalable solutions for corporate clients.
