Citigroup on Wednesday, December 4, began the process of rolling out new artificial intelligence tools for its employees.
The launch of the mentioned process was reported by senior executives of the specified financial institution. It is known that the new artificial intelligence tools will be used by the bank’s employees in eight countries.
In a memo to staff sent on Wednesday, Tim Ryan, head of the financial institution’s technology and business enablement, explained how each of the announced tools functions. Citi Assist searches the bank’s internal policies and procedures. In this case, the lender’s employees will actually have access to a digital assistant that will provide them with the necessary information related to policies and procedures in the context of HR, risk, compliance, and finance.
Another artificial intelligence tool that the bank is implementing is called Citi Stylus. In this case, AI is used to summarize, compare, and perform searches on multiple documents at the same time.
Already in the current month, artificial intelligence tools will be available to employees of the financial institution in countries such as Hungary, India, the United States, Canada, Ireland, Singapore, Poland, and the United Kingdom. Over time, the practice of using appropriate tools will be scaled to other markets.
Tim Ryan stated that the financial institution will review how employees interact with artificial intelligence to develop new cases of using it. It was also noted separately that staff can make proposals.
As we have reported earlier, Citigroup Invests in Pylon.
