Dira by GoTo AI is the first ever AI-enabled fintech voice assistant in Bahasa Indonesia that can help users easily discover GoPay app features and perform various tasks faster.
GoTo Group, Indonesia’s largest digital ecosystem comprising the Gojek, Tokopedia and GoTo Financial platforms, has officially introduced GoTo AI, a long-term Artificial Intelligence (AI) innovation program along with the launch of the company’s first voice AI fintech assistant Dira.
Within the GoTo AI initiative framework, the Group will develop and embed the latest AI technology throughout the GoTo ecosystem components. GoTo’s ecosystem includes on-demand transport, e-commerce, food and grocery delivery, logistics and fulfillment, and financial services businesses. All these segments can benefit from AI innovations.
The first strategic step is the integration of the Dira assistant into the GoPay app. It is currently available to a limited number of users but will be rolled out further upon initial testing. In the future, the company also plans to introduce Dira to the Gojek super app.
“GoTo’s products and services have always been rooted in our deep understanding of Indonesia, and GoTo AI continues this tradition. Dira by GoTo AI delivers a localized voice assistance solution that not only benefits our users but also paves the way for more AI features across the GoTo ecosystem in the future.”
Hans Patuwo, GoTo’s Chief Operating Officer
Dira simplifies navigation within the GoPay app and makes access to the app features and functions faster. The name of the voice assistant is a shorter version of Dikte Suara (voice dictation).
To access Dira on the GoPay app, select users who can already access this feature should tap on the microphone icon in the top right corner of the GoPay app’s main page. They will be able to give voice commands related to electricity bill payments, money transfers, phone credit purchases, PIN changes, and many more app functions.
At the same time, since the voice assistant can be used for payment initiation, enhanced safety and security measures are in place. Thus, users will need to authenticate transactions with PIN and biometric verification. Without verification, they won’t be able to complete any transactions.
