IBM announced the expansion of cooperation with Amazon Web Services (AWS) to further promote the development of generative artificial intelligence tools.
IBM’s press release, which was published last Wednesday, October 18, indicates that the purpose of the interaction between the two companies is to provide mutual customers with assistance in implementing advanced technology and benefiting from machine intelligence. As part of the relevant efforts, IBM Consulting intends to train 10,000 consultants in the skills of generative artificial intelligence in AWS by the end of 2024.
Partners currently already offer solutions and services in the sphere of machine intelligence to customers from various industries. At the next stage of the development of cooperation, the companies plan to supplement existing technological solutions with new capabilities. The implementation of these intentions will allow customers to quickly integrate machine intelligence into their business and IT processes in AWS.
One of the new solutions provides for the modernization of the contact center using Amazon Connect, which uses generative artificial intelligence to improve voice and digital interaction between chatbots and live agents. Generative AI has also been integrated into AWS platform services as part of the innovations. This solution will improve the quality of value chain management in the cloud.
Another new offering is the Supply Chain Ensemble on AWS. In this case, a digital assistant is offered for companies that are engaged in supply chains, allowing them to speed up and expand their work.
IBM Consulting plans to integrate AWS generative AI services into its cloud accelerator. This solution will simplify the modernization of customer operations on the aforementioned specialized Amazon platform.
Manish Goyal, senior partner and, the global leader in the sphere of AI and analytics at IBM Consulting, says that corporate clients need expert assistance in creating strategies and creating scenarios for the use of generative machine intelligence. He noted that the use of advanced technology makes it possible to increase the value of the business and at the same time transform it. Goyal noted that the combination of IBM’s legacy in the sphere of artificial intelligence and AWS’ experience in deep business process changes within a set of reengineering solutions with built-in generative machine intelligence capabilities will allow customers to scale AI apps quickly and responsibly on their chosen platform.
The mentioned companies are cooperating to meet the demand for the introduction of machine intelligence, which is showing growth. The partners note that their interaction is aimed at scaling corporate artificial intelligence within the framework of a human-centered approach and ensuring compliance with the values and standards of customers. The companies also promise the absence of bias on the part of advanced technology and a high level of data security.
IBM Consulting is currently on the growth path. Analysts predict that participation in projects in the sphere of artificial intelligence will increase the company’s value by $1 billion in 2024 and by $2 billion in 2025.
As we have reported earlier, IBM Launches New Version of WatsonX AI Platform.