Over 5,000 consumers and 500 retail executives across North America, Europe, and Asia have been surveyed
According to Capgemini Research Institute, 59% of consumers, who have previously visited stores with automation, would like to shift their in-store purchases from a non-automation technologies retailer to one that offers them.
Research reveals that automation plays a key role in bringing customers previously reliant on e-commerce back into stores. Customers believe automation can eliminate the problem of long checkout queues (66%), difficulty in locating products (60%), and products being out of stock (56%).
Along with that, 75% of retailers think automation can provide them with more sustainable and environmentally friendly solutions. For instance, 69% of the consumers said they would prefer to shop with retailers who use automation to reduce food waste. 63% of the customers revealed they’d use automation stores that reduce consumables, while 58% those improving energy efficiency.
Research unveils that nearly 21% of stores are currently automated, expected to increase to 36% by 2022.
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