The survey polled 511 US residents and an additional 1,533 consumers in Australia, the UK, and Mexico
Consumers are getting back to restaurants with phones in their hands. Source: pexels.com
According to Oracle Food and Beverage survey, 73% of respondents plan to reduce their use of cash, while 49% want to reserve their table, order, and pay through a mobile device.
When it comes to ordering out, 81% of people indicated their loyalty lies with restaurants over third-party delivery apps. At the same time, 68% prefer to order directly from a restaurant’s own website or app if given a choice.
The survey shows that the behaviors that became a necessity during the pandemic will be the norm moving forward.
In fact, 46% of the respondents want to settle the bill on a mobile app without waiting for a server. At the same time, 39% prefer to order ahead on their device to reduce wait times.
For 37% of customers, it would be more convenient to track the status of their order through a mobile app.
We’ve reported that Americans are going to more spend and give as their post-pandemic plans.
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