The bank states that the customers will be contacted and invited to sessions
HSBC introduced program that helps customers go digital. Source: shutterstock.com
According to ComputerWeekly.com, HSBC is launching a customer education programme aimed to help customers acquire the skills and knowledge required to become confident users of mobile and online banking services.
The HSBC@Home initiative will help customers get started and build confidence in managing their money using mobile app and online banking services.
There will be live virtual webinars offered to customers where they will receive training in how to use digital services, how to keep safe online, and money management.
In January 2021, HSBC announced the closure of 82 branches. That’s because the COVID-19 pandemic reinforces the bank’s strategy to move customers to digital channels.
HSBC plans to expand HSBC@Home later this year, with hopes for bank staff to deliver sessions face to face.
We’ve reported that Deutsche Bank boosts partnership with fintech giant.
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