InsurTech Insured.io Introduces Payment Center

A new payment processing feature, Payment Center, will allow insured.io to customise automatic payments

insured.io payment center

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Cloud-based insurtech company insured.io has introduced a new payment processing feature, Payment Center, seamlessly integrated into the self-service Insured Portal.

Payment Center provides a smooth experience for managing automatic payments and saved payment methods. To begin with, its new payment processing workflow facilitates transactions on the side of an insured person. Besides, it allows insurers to easily customise disclosures, content and messaging throughout the process.

Moreover, the Payment Center includes a feature that allows insured customers to schedule a payment up to 30 days in advance, even if an insurer’s core system does not have such capability.

The new tool will significantly enhance the company’s self-service Insured Portal. The platform enables those insured to access their policy information, including coverages, documents, payment history, and billing. The Portal’s alerts notify clients when a policy milestone is reached. The customers also have the ability to make fast credit card & ACH payments.

“We expect Payment Center and the new payment scheduling feature will create a measurable increase in retention, encouraging those who are reticent or unable to enroll in autopay to schedule a single, one-time payment. We at insured.io have spent countless hours reviewing usage statistics and analyzing trends in order to continually enhance the already feature-rich Insured Portal and Customer Engagement Platform.”
Steve Johnson, Co-Founder and Head of Product for insured.io

A suite of SaaS tools provided by insured.io enables insurance providers to boost customer engagement, creating meaningful, lasting connections with their clients. Besides the Insured Portal, insured.io business customers may utilise Interactive Voice Response (IVR) technology to automate customer support phone calls. By automating routine tasks, such as taking payments or collecting information about a claim, IVR helps employees in the insurance sector focus on individual non-standard issues.