Santander leverages its size and international presence to improve its service for non-residents in Spain
Spanish bank campaigns for enhanced service for non-residents. Source: shutterstock.com
Banco Santander says it wants to improve its product offer designed specifically for non-residents in Spain. The bank has launched the Smith Plan, which unites all the products and services it has been offering this segment, now enhanced with new ones such as the Santander Mundo account.
Santander Mundo account costs 10 euro per month and has no pre-requisites. The benefits of the account include a free Santander Mundo Debit Card, which holders can use to make withdrawals free of charge at all the Group’s cashpoints worldwide and to make free online transfers in euros and other currencies (SEPA zone) from the bank’s app or online using One Pay. One Pay enables quick – often the same or next day – international transfers between individuals using blockchain-based technology. It also allows customers to find out the precise amount to be sent in the recipient’s currency before the transaction is carried out.
Among the new features that Santander is offering non-residents is Siempre Contigo, which includes services such as vacation home repairs, airport pick-up, pet care and walking, housework, management of personal administrative affairs, tickets for events and document translation. Siempre Contigo customers will also be eligible for a 20% discount on the hire of Avis vehicles via Bansacar.
Another key element of the Smith Plan is related to the mortgage process and the mortgage products designed for this segment. In Spain, almost 20% of house purchases and sales involve foreigners; of these, 22% are British and 11% German. Santander wants to take advantage of its presence in these countries to improve the mortgage process for homes purchased in Spain. To this end, it has implemented 17 measures aimed at streamlining the entire process, improving the customer experience and avoiding document duplication.
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