The study explains how effectively the finance industry has adapted to remote working amid the coronacrisis
According to the research, the pandemic adjusted employees to new ways of working thus reducing the challenges they faced in the pre-COVID-19 world.
Initially, 53% of workers felt difficulties in collaboration, whereas 36% of them lost social interactions with colleagues. Besides, 33% and 26% faced home distractions and loss of creativity, respectively.
As a result, 81% of financial institutions agree that remote working provides more opportunities for the future.
Nevertheless, 35% of banking execs think that the lack of digital skills can damage their organization. However, 58% of respondents reveal their company has made minimal progress in establishing a technical upskilling program.
The report also reveals that banking organizations aren’t using modern technologies that would allow workers to deliver a positive customer experience.
In fact, only 4% of banking organizations significantly use cloud and customer journey mapping. At the same time, 22% and 17% are leveraging chatbots and AI, respectively.
We’ve reported that remote work has positively impacted productivity in terms of reducing the costs of both employers and employees, lowering traffic and pollution level.