Fiserv introduced cloud-based CRM platform, Enteract

Enhancing the efficiency of sales and service will improve the overall quality of customer service in retail and commercial banks

Fiserv

Fiserv introduced cloud-based CRM platform, Enteract. Source: shutterstock.com

Fiserv, a financial services technology solutions provider, has launched Enteract, a cloud-based CRM platform for financial institutions.

Enteract is built on Microsoft Dynamics 365 and enables financial institutions to increase market share and go deeply into customer relationships by providing bankers with insights into customer data and actions, streamlining customer service processes and onboarding.

We selected Enteract as an important enabler of our digital transformation journey. The sales and service efficiencies will enhance the overall customer experience across retail and commercial banking. Importantly, Enteract complements numerous other Fiserv and Microsoft technologies we use, and the platform provides Northwest flexibility to adapt as we continue growing
Scott Watson, CIO at Northwest Bank

The platform includes an integration platform based on Microsoft Azure that synchronizes customer data with back-end systems and enables real-time process integration across enterprise content management, core banking and digital channels.

Enteract offers CRM functionality tailored to the needs of commercial and retail banking delivered by Fiserv in the Microsoft cloud. Additionally, the platform will be part of the upcoming Microsoft Cloud for Financial Services, which Microsoft announced in February 2021.

We’ve reported that Shopify revealed its new Payments Platform.

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