Joint efforts will provide instant purchase clarity the customers need to avoid making a false claim
Ethoca revealed that it is expanding its collaboration with Microsoft. This way, Microsoft customers can get easier access to their digital purchase receipts through their banking apps, enabled with Ethoca’s Digital Receipts service.
According to the statement, modern digital consumer is requiring more transparency about their online purchases to simplify the overall payment process. Although, many digital goods providers experience false claim rates of 80% or higher from consumers who often fail to recognize their own purchases.
This results in a growing number of consumers using the dispute cycle unnecessarily. Mastercard said this growing phenomenon accounts for an increasingly large share of global chargeback volumes estimated to reach more 615 million by 2021.
We’ve reported that Mastercard announced a partnership with Samsung to provide consumers and small businesses with digital access through its extensible Pay on Demand platform.
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