Mastercard company announced partnership with Microsoft

Joint efforts will provide instant purchase clarity the customers need to avoid making a false claim

Mastercard and Microsoft

Mastercard company announced partnership with Microsoft. Source: shutterstock.com

Ethoca revealed that it is expanding its collaboration with Microsoft. This way, Microsoft customers can get easier access to their digital purchase receipts through their banking apps, enabled with Ethoca’s Digital Receipts service.

According to the statement, modern digital consumer is requiring more transparency about their online purchases to simplify the overall payment process. Although, many digital goods providers experience false claim rates of 80% or higher from consumers who often fail to recognize their own purchases.

This results in a growing number of consumers using the dispute cycle unnecessarily. Mastercard said this growing phenomenon accounts for an increasingly large share of global chargeback volumes estimated to reach more 615 million by 2021.

This initiative aligns with Microsoft’s commitment to providing the best customer experience at every occasion, including access to Microsoft’s own Azure-based digital receipt and purchase information. Better information about the transaction at the moment when any doubt arises – typically when the customer is checking the card statement – can be effective for online purchases. It also ties in with Microsoft’s commitment to providing customers with insights on how to prevent fraud by using tools such as spending notifications or spending limits, available for example via Xbox family settings. Microsoft is also actively collaborating with the industry to address the broader problem presented by first-party misuse and fraud to enhance the purchase experience for all customers
Stuart Dwyer, Payments Director at Microsoft

We’ve reported that Mastercard announced a partnership with Samsung to provide consumers and small businesses with digital access through its extensible Pay on Demand platform.

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