Wells Fargo is currently solving a technical problem, as a result of which, according to reports in social media, direct deposits began to disappear from the bank accounts of customers of this financial institution.
On Thursday, August 3, the bank was contacted via the social network Twitter, which after the recent rebranding changed its name to X, but in public perception still exists under the old brand designation, by citizens claiming that they lost access to money deposited to accounts opened in this lender. One of the clients of a financial institution reported that he was charged an overdraft fee. According to him, this happened after the money disappeared from the account.
On Thursday evening, the scale of the problem was unclear. As of Friday morning, August 4, the lender’s customers’ complaints about the disappearance of money from their accounts continued to spread on social media platforms. In response to these statements, the financial institution reported that it was working to fix the problem.
Julia Tunis Bernard, a Wells Fargo representative, said in a comment to the media on Thursday that the bank is aware of a functional failure, due to which deposit transactions of some customers are not displayed on their accounts. At the same time, she said that the problem would be fixed as soon as possible and noted that the lender apologizes for the inconvenience. So far, the financial institution has not specified the time frame for restoring the full operation of its system of operations.
The media clarifies that this case is not the first experience of such problems for the lender’s clients. In March, the financial institution reported that the direct deposits of some users are not displayed, but the security of their accounts in connection with the incident has not been violated in any way.
The last few years have not been the most successful for the bank and will definitely not go down in the history of its existence as a favorable period. In December, Wells Fargo entered into an agreement with the Consumer Financial Protection Bureau. The financial institution has agreed to pay customers $2 billion and a record fine of $1.7 billion for widespread mismanagement practices. These actions of the lender caused damage to more than 16 million user accounts.
The Wells Fargo fake accounts scandal caused a public outcry in 2016. In 2020, the financial institution settled with the U.S. Securities and Exchange Commission in the amount of$ 3 billion.
The bank also admitted to the fairness of several more scandals provoked by its actions. These scandals were related to car loans and mortgage lending. Regulators said that the financial institution was involved in the practice of unauthorized withdrawal of vehicles from some borrowers. The claims also related to the fact that the bank improperly collected fees and interest. Another point of fair discontent was that the lender could not reimburse some fees.
Wells Fargo also groundlessly refused to modify mortgage loans to thousands of customers. For this reason, some of them have lost their homes.
As we have reported earlier, Wells Fargo Reportedly Works With Borrowers as Office Sector Struggles.