Dm expanded its service amid the COVID-19 pandemic after a short pilot phase
According to Ecommerce News, Dm is currently offering across Germany its click & collect solution, called “Express-Abholung”.
Earlier, the drugstore operator tested the click & collect solution in the Munich region, however, now this service can be used at most branches across Germany.
Besides, in autumn 2019, Dm decided to experiment with 54 branches in Munich offering the so-called ‘Marktabholung Express’ service. During the pilot phase, customers could pick the goods up even 4 hours after the online order took place.
Nevertheless, the click & collect service doesn’t support cash payment in the shop. Thus, the customers can pay for their goods using PayPal, credit card and Paydirekt. This service costs €2.95, although registered consumers can use it for free.