Majority of passengers support the use of biometrics to speed up airport processes

biometric

Majority of passengers support the use of biometrics to speed up airport processes. Source: pexels.com

73% of passengers are willing to share their biometric data to improve airport processes, according to the International Air Transport Association (IATA) survey.

In fact, 2021 Global Passenger Survey (GPS) delivered two main conclusions:

1. Passengers want to use biometric identification if it expedites travel processes.

2. Passengers want to spend less time queuing.

Passengers have spoken and want technology to work harder, so they spend less time ‘being processed’ or standing in queues. And they are willing to use biometric data if it delivers this result. Before traffic ramps-up, we have a window of opportunity to ensure a smooth return to travel post-pandemic and deliver long-term efficiency improvements for passengers, airlines, airports and governments
Nick Careen, IATA’s Senior Vice President for Operations, Safety and Security

Interestingly, 88% will share immigration information prior to departure for expedited processing.

Just over a third of passengers (36%) have experienced the use of biometric data when traveling. Of these, 86% were satisfied with the experience.

Indeed, data protection remains a key issue with 56% indicating concern about data breaches. And passengers want clarity on who their data is being shared with (52%) and how it is used/processed (51%).

We’ve reported that nearly half of all product searches are initiated on marketplaces.

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