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Brits’ unreturned online purchases amounted to over €2.5B

Returning these items has become harder due to the lockdown restrictions

UK unreturned

Brits’ unreturned online purchases amounted to over €2.5B. Source:

Online shoppers in the United Kingdom are sitting on €2.74 billion of unreturned goods they have purchased through the Internet, Ecommerce News reveals.

According to 57% of online shoppers in the UK, returning items bought online consumes time and has even become a hassle with the current lockdown restrictions. A smaller percentage, 45%, think retailers should make returning easier in the current circumstances.

This is according to a survey conducted by InPost. The research shows that people with unreturned goods have an average of about €188 tied up in unwanted items. On average, they 3 three items they bought but don’t want anymore.

Meanwhile, 51% of people with these kinds of items, say they have accumulated more items to return over the course of the January lockdown than they would typically have.

Respondents want retailers to be clearer about their returns policies. And they should also offer longer returns windows. Three out of ten shoppers in the survey said retailers should even issue refunds more quickly during the current circumstances.

We’ve reported that H&M expands its second-hand platform across Europe.


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