2,000 consumers across the United States and the United Kingdom have been surveyed
Over 60% of consumers are more concerned about fraud since COVID-19. Source: pixabay.com
According to Marqeta’s new poll, 65% of all consumers surveyed said they are more concerned about fraud since COVID-19.
Indeed, 67% of all consumers surveyed said they think shopping online more during COVID-19 has put them at a higher risk of fraud. Meanwhile, 58% said they think the risk of fraud makes them less likely to try new forms of payment.
The data found that a quarter of all people surveyed said they have been victims of fraud over the last year, an increase of 25%. The number of times consumers have been affected by fraud has also seen an uptick this year. For instance, 52% of consumers surveyed who reported being affected by fraud said they were impacted two or more times compared to 48% in 2020.
In addition, 43% of consumers surveyed said they were a target of phishing scams or attempts to steal payment details in the last year.
The research also showed that consumers aged 18-34 years old were impacted by fraudsters at exponentially higher rates. For instance, 69% of the respondents who have been victims of fraud said they were affected over the last year. That’s compared to 48% of total respondents, making them 40% more likely to be impacted by fraud in the last 12 months.
We’ve reported that over half of Brits would give up physical shopping in favor of online.
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