Yanx, JD Cloud’s intelligent customer service system, released the super SaaS growth engine to boost retail business.
The engine, supported by AI technology, mainly consists of Jing Xiao Zhi, a full-scenario intelligent service and marketing platform, and the Yanxi smart outbound call solution.
It has intelligent interaction and dialogue technologies, such as voice semantics, multimodal content intelligence, knowledge acquisition and reasoning, emotional intelligence, human-computer dialogue and interaction, decision intelligence and more to further achieve cost reduction and efficiency gains and improve the user experience for merchants.
The Yanxi super SaaS growth engine has undergone large-scale practice at JD.com, in complex retail and supply chain application scenarios involving pre-sale, in-sale, and post-sale issues in various situations.
For example, Jing Xiao Zhi provides intelligent consultation and shopping guide services for merchants through the whole process, which is complementary to human customer service. Its shopping guide function, which is presented in the form of an AI virtual anchor, can operate 24/7 with over 100 digital human images, 30 AI voices and script generating capabilities to promote hundreds of thousands of products.
Furthermore, the operation management tools helps AI training to improve the efficiency of the configuration, and allows the merchants to analyze the weak points in-depth through AI quality control and data insights, etc.
The Yanxi smart outbound call solution is also a crucial component of the engine. By making bulk and high-quality phone calls, it consolidates the relations between brands and consumers.
It can be smoothly coupled with the business partners’ original systems like Customer Data Platform (CDP), Customer Relationship Management (CRM) and Social Customer Relationship Management (SCRM) to reinforce the brands’ digital marketing capabilities.
We’ve reported that Klarna launches Virtual Shopping feature.